How to fix AOL Address Book Missing Error ?
AOL Desktop Gold can take care of your browsing along with news, entertainment, sports and mailing needs all under one roof. One such feature of AOL Desktop Gold is its Address Book that helps you to stay connected with all your personal and professional contacts. However just like any other software you can also face any kind of problem while operating AOL Desktop Gold. One such issue which users face is the missing of Address Book from the account. Now there can be many reasons for this error but we will help you to fix this problem in the best possible way.
Mentioned below are a few troubleshooting steps that you can perform to get back your contact list if you have lost it by any error.
1) Internet Connection: Making sure that you have a working internet connection is the first thing you need to do. Most of the problems are solved with a good and secure internet connection. To check whether the internet is working properly or not, just go to different browsers and open up your AOL account or other websites.
2) Sync Problem: Sometimes due to a glitch the address book stops syncing with your AOL account. If you are facing similar issue then you need to follow these steps to fix the above said issue
● Open your AOL desktop gold software and login to your account.
● Open "fixit.aol.com" on the browser and select the "Run" option.
● Follow the on screen instructions to sync the address book correct.
● Now close the software and reopen it again.
● You would be able to see your address book once again.
3) Java Script: First of all make sure you have the necessary JavaScript downloaded on your computer. Now go to your browser and check if the JavaScript is enabled or not. If the JavaScript isn't enabled then it disrupts the internet connection resulting in web pages not loading properly and sometimes disappearing of the address book. You can enable JavaScript by following these simple steps on different browsers.
Internet Explorer
● Click on tools and then go to Internet Options
● On the security tab click on custom level.
● In the script section, click enable for Active Scripting.
● Click yes on the dialogue box that appears on the screen and you are good to go
Mozilla Firefox
● If you are using Firefox on Windows then click on Tools then open Options
● For users using Mac , click Firefox drop down list and select Preferences
● On the Content tab, check the box that says "Enable JavaScript".
Safari
● For users using Windows , please click on Tools and then select Preferences
● For Mac users , click on the Safari menu and then select Preferences
● In the security tab check the box that says "Enable JavaScript".
● Restart the browser for changes to come into effect.
Chrome
● On the toolbar click on the wrench icon.
● Click on Options and then select Under the Hood.
● Click on the Privacy section.
● Now open Content settings and find the section for JavaScript.
● Click on the option that reads "Allow all sites to run JavaScript (recommended)
● Restart the browser.
4) Restore Settings: Most of the time users report the issue of missing addresses book right after they updated their software’s. In this scenario, you can change system settings to get this issue your issue fixed. For that you need to open your control panel and find the option that says "System Restore". Click on next then select the latest update and delete it. Now restart your computer to check if the issue is resolved.
If you are still facing the same problem with your account then you can uninstall and reinstall the complete app on your computer. If the problem still persists then please reach out to the customer support for further assistance.
